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Learn how Odealo’s escrow-based transaction system works — step by step.
The Buyer selects an offer and completes the payment. The required amount of Credits is reserved on the Buyer’s account.
The Seller is automatically notified that a new order has been created.
The Seller delivers the item or completes the service according to the offer description.
The Seller may confirm shipment inside the transaction panel once delivery is made.
After receiving the goods or service, the Buyer confirms delivery in the transaction details.
Once confirmed, the transaction is finalized and the Credits are instantly transferred to the Seller.
Delivery confirmation is final and cannot be reversed.
If the Seller confirms shipment and the Buyer does not take action, the system will automatically complete the transaction after three (3) days.
During this period, the Buyer may open a dispute if there are any issues.
Seller does not deliver:
The Buyer may request cancellation or contact support. If the order is canceled, all reserved Credits are returned to the Buyer.
Buyer does not confirm delivery:
The Seller may confirm shipment and wait for automatic completion after three days.
Buyer reports missing items:
A dispute may be opened. Both parties may be required to provide evidence (screenshots, logs, videos, etc.) for review by support.
Order is canceled:
No transaction fees are charged. All reserved Credits are returned to the Buyer’s balance.
Support is available to assist in dispute cases or suspected Terms of Service violations.
Transaction fees are deducted automatically from the Seller’s proceeds upon successful completion. No fees apply to canceled transactions.